Instrument Pipeline Packages
Pipelines Status
The pipeline status determines the level of ESO support in fixing the software. For any help with installation and usage of a pipeline, please contact the helpdesk ticketing system. ESO internal (operations) users should request support from the pipeline developers team using JIRA. Here are the possible entries:- Active: Pipelines that are affected by a data product upgrade are considered active in the sense that a project team is actively working on them. These pipelines are fully supported and have the highest priority for support. The support consists in prompt evaluation of all requests.
- Operational on hold: Pipelines that are on hold are not under active development and are of lower priority for support. Pipelines are put into this status when they are considered to be essentially completed, i.e. no enhancements or upgrades are currently under way. The software support consists in porting these pipelines to new CPL versions, carrying out emergency repairs and fixing trivial problems. The User Support Department will evaluate and answer if possible the requests for help received via the helpdesk ticketing system, but by default there will be no support available from pipeline developers.
- End of maintenance: Pipelines in this status are the lowest priority for support. The only work performed on these pipelines is to make sure they can still run in the current ESO environment. The User Support Department evaluates and answers if possible the requests for help received via the helpdesk ticketing system. Tickets reporting problems on the pipeline will not receive any software support.