| Nr |
Description |
Started |
Status |
Ended |
| 3.1 |
Q. Is DCS performance monitored? If yes, how is the performance measured?
A. Performance as defined in the technical documentation applicable to the Contract (access to such documents has already given to CCG) is measured according to the defined SLA metrics. All Contract deliverables, including performance indicator are reported monthly. January and February reports1 are in attachment.
Performance as ?user satisfaction level? has been empirically evaluated once, last September. CCG has been requested to define a formal measurement of it. |
14/12/2006 |
Closed |
11/04/2007 |
| 3.2 |
Q. CCG would like to request the current status of the thoughts about a new generation of e-mailing system for ESO.
A. The following documents were provided: Mail report update 20070124.doc and presentation to MICE from Consultants. At the meeting, MICE requested a formal requirement document and further testing. This will be done in the coming months with the help of an external Consultant. |
14/12/2006 |
Closed |
11/04/2007 |
| 3.3 |
Q. Has IT an upgrade or exchange policy for obsolete e-mail clients?
A. New mail clients are made available when new baseline installations are defined (f.i., Fedora6 or WINDOWS). Offered products are periodically updated, but normally this new versions are used only in new installations. Existing installations are updated only on request of the user or when a problem occurs and a newer version can fix it. |
14/12/2006 |
Closed |
11/04/2007 |
| 3.4 |
Q. What is the current policy on standard software updates?
A. In general, new versions are made available when new baseline installations are defined (f.i., Fedora6 or WINDOWS). Offered products are periodically updated, but normally this new versions are used only in new installations. Existing installations are updated mainly on request of the user or when a problem occurs and a newer version can fix it. For many products, upgrade can be and it is done centrally (rpm for Linux or CCM for Windows).
Software management is part of the OSC scope, but, with the exception of MICROSOFT products, there is not a detailed requirement for handling the upgrade process for all products. Such detailed definition is left to the Contractor. A list of supported software is available at
http://www.eso.org/projects/it/helpdesk/software-standards/Software.pdf
For LINUX Scisoft, as a bundle, contains the majority of the scientific software. MACs are not yet structured, although an internal list exists. OSC will be requested to make it public. |
14/12/2006 |
Closed |
11/04/2007 |
| 3.5 |
Q. What are the plans of upgrading the ESO computer infrastructure?
A. For ESO HQ, on going and planned projects are available at the IT Twiki (Read only access). See memo from 11.4.07 for login details. |
14/12/2006 |
Closed |
11/04/2007 |
| 3.6 |
Q. What is the procedure to change priorities of IT helpdesk tickets? Also, what is the escalation procedure for IT helpdesk tickets?
A. Ticket handling is described in the IT Service Scope document. There is no automatic escalation procedure. According to Contract specifications, tickets have a defined work flow and OSC has to handle them within SLA limits. On request of the IT Manager, the OSC Manager can give precedence to a specific task.
In case of conflict, escalation is via Hepdesk/OSC Manager or ESO IT Manager. If IT Manager (ESO) and OSC Manager (Contractor) cannot find an agreement, the next level of hierarchy is involved. |
14/12/2006 |
Closed |
11/04/2007 |
| 3.7 |
Q. Why has ESO no centralized installation of P 2PP?
A. No request was received till now. Anyhow, triggered by this question, people in DMO/SDD were asked. According to them, there is no such need as the P 2 PP software has to be installed in a very specific version and point in time (proposal preparation). As it is easy to be installed by the user, this is the recommended option and there is no need for a centralised deployment. |
14/12/2006 |
Closed |
11/04/2007 |
| 4.1 |
Q. MAC backup: What are the backup strategies and what are the costs for these?
A. Till last year, MAC support was not part of the central IT, but handled as an autonomous system. At that time, a local backup system was set up providing to laptops and desktops a full copy of the local disk(s). As both the number of units and the size of local disk grew, this approach started not to be viable any longer. As problem increased, a first hw upgrade (increasing the storage space and use a newer server) to the inherited backup system has been already done. This has reduced the occurrence of problems, but still the overall service and performance are poor and surely this approach cannot scale for the future. There are indeed two aspects:
? which data have to be backed up? Mac users are used to a policy that is not the same used for other platforms. The planned discussion about backup policy should provide the reply to this question.
? how to do the backup of Mac units? Although it is always possible to have a different system, IT is more inclined to use the same as for all other platform, if feasible. As soon as the requirements are set, the new system can be designed, sized and implemented.
In Chile only reduced support is provided to MAC users, and limited to Vitacura. Support at the Observatory is available only on a best effort base. No backup service is provided yet. On request, external disks for this purpose are instead provided. |
20/02/2007 |
Closed |
11/04/2007 |
| 4.2 |
Q. Are there any steps taken to ensure that there is appropriate support for the MAC platform at ESO?
A. Since beginning of March, the MAC support specialist is Mr. Ulrich Schuster, with Mr. Dirk Essl as replacement. Mr. Schuster had the system handed over to him by his predecessor, Mr. Rouge, during the period Jan-Feb.
The provisioning of MAC support is responsibility of the OSC Contractor, according to the conditions set in the documentation. The requirements were set the same as for the previous provider. In Chile Sandro Cisternas is providing MAC support. He had the same responsibility with the previous provider. |
20/02/2007 |
Closed |
11/04/2007 |
| 4.3 |
Q. ITMT to provide documentation about the backup strategies for all platforms to CCG.
A. Memo received with details. |
20/02/2007 |
Closed |
13/04/2007 |
| 4.4 |
Q. What happened to the plans to have an office for IT Helpdesk in the IPP Office Building?
A. Actually, there has never been such a plan. The Contract specification provided a description of the covered areas (with the only exception of the ITER extension that was indeed planned to take place at the same MPI buildings already used by ESO). The requirement is set to have the same level of service no matter where the user is located. For that the OSC has to get organized. No requests came from DCS to have an office in the new premises in order to be able to provide the services as requested.
If there are needs not covered by the current service, the CCG is encouraged to structure them as a formal request. IT will be glad to analyze such needs and, if they cannot be solved by means of some minor reorganization, to negotiate the requested additional services with the provider. |
20/02/2007 |
Closed |
11/04/2007 |
| 6.1 |
Q. Who is responsible for the room booking system and what plans are foreseen for an upgrade/change?
A. IT is responsible, calls should go to Helpdesk. As for an upgrade; this is a WIP. IT want to find out if the possible change over to Exchange will cover such a booking system and if not, perhaps the new Video Conference Booking System might be useful |
25/04/2007 |
Closed |
25/04/2007 |
| 6.2 |
Q. Why is ITMT satisfied with DCS reporting?
A. ITMT is NOT satisfied. A report was made at the end of the probation period and it it a list of areas where improvement is needed made. A Technical Review being held 8-10 May will discuss these needed improvements and to see if improvements have indeed been made. CCG to send a delegation to this review. Results of the review will be presented to the MMM who will decide upon the next step if matters are still unsatisfactory. |
25/04/2007 |
Closed |
25/04/2007 |
| 7.1 |
Q. Would it be possible to have a permanent Helpdesk office in the ESO/IPP building or at least a special arrangement that a Helpdesk person comes over once or twice a day to deal with open calls?
A. From the contractual point of view, there is not an obligation for the Contractor to provide more than one HD office, though the Service scope are requesting that "users in the extensions shall have the same service as the ones in the main building". At the time of the specification for
the CfT, the possibility of a third location (the ITER) was not known. In October, a question has been posted to the DCS Contract Manager (H.Pelz) to identify possible measured to make the service more effective, including people assigned to support the IPP and ITER. Until now no reply have been received. On the other hand, the introduction of
the new ticketing system that allows both the measurement of the contractual SLA as well as the possibility for the users to give a feed back, will allow a more factual definition of the level of service to the different areas. |
13/06/2007 |
Closed |
09/11/2007 |
| 7.2 |
Q. How do we know about the capacity of the new Multi-Functional Units? Are there technical specifications to be found somewhere?
A. Documentation has been posted in the IT web. In case, support can be asked to HD. Link added by Martine:
http://www.eso.org/intra/computing/it/services/printers/mfu/ |
13/06/2007 |
Closed |
09/11/2007 |
| 7.3 |
Q. It is not clear whether we are losing any printers or if the old "core" printers will remain where they are, at least for some time. (Question refers to installation of Multi-Functional Units)
A. Being capable to copy&print BW&color, the MFU are intended to replace existing units and to reduce the total number of units, but not the level of service. After the introduction of the first 10 units, 3 more (of a smaller model) are now planned. At the same time, older or redundant units have been removed or relocated. |
13/06/2007 |
Closed |
09/11/2007 |
| 7.4 |
Q. Is it correct that we are losing three photocopiers? If yes, the distance from some offices to the next photocopier will increase (which is especially negative for administrative staff). (Question refers to installation of Multi-Functional Units)
A. Indeed, there were 13 copier in total, some of those with very low usage. As a compromise between cost and service, 10 new MFU (+3 currently under procurement) are deployed. The location of the new machines have been determined taking into account: location of previous units, space availability, area to be covered. A sin any change there have been gains for some and losses for others. We are in the process of fine tuning the layout. If there is the need for more units, please provide operational justification and, within the available budget, they will be covered. |
13/06/2007 |
Closed |
09/11/2007 |
| 7.5 |
Q. What about the risk of single-point failure - what happens if one machine fails, e.g. in the ALMA building? (Question refers to installation of Multi-Functional Units)
A. The service level define that units must be repaired or replaced within next business day. In case of failure:
- for the Main building: you walk one floor up or down
- portacabins: for printing, there are a set of units on the upper floor, for copying, go to the main building
- for IPP: there are 2 MFU (later 3) in the area
For the ALMA, unfortunately, the move to ITER was not known at the time of the planning and the one unit there was a compromise between the originally allocated funds and the number of units that could be bough. At the time, we agreed with the Program Office to stick to the original numbers and see how the units would behave after some month.
After the very positive initial experience, we had the go ahead for 3 additional unit and ALMA will have a second MFU in the ITER building within end of this year. |
13/06/2007 |
Closed |
09/11/2007 |
| 7.6 |
Q. Should there not be at least two Multi-Functional Units in each ESO office building because of the single-point failure risk?
A. After the second MFU is installed at ITER, this will be the situation for all major buildings. C and E portacabins are considered part of the Main building. They have already redundance in terms of printing. For copying, one has also to walk to the Main Building (but it is the same for the coffee). |
13/06/2007 |
Closed |
09/11/2007 |
| 8.1 |
Q.. Would it be possible to make a list on the ESO Intranet where, together with general information about the backup policy, all users can get information about their machines, how much space they have, when backups have been performed, etc. This would be extremely useful and would help users to spot problems. The current web pages on the topic are found to be of little use in this respect and should be updated.
A. This has been past to OSC for evaluation on feasibility and cost. It will be reported as soon as a reply is available. |
20/06/2007 |
WIP |
-- |
| 9.1 |
Q. What are the plans for Mac users to get Office 2007 for Mac?
A. At present, Office2007 for MAC has been announced for 2008Q1. IT is continuously monitoring this. |
19/07/2007 |
Closed |
09/11/2007 |
| 9.2 |
Q. What is the connection between Office and Exchange? i.e. why was Office 2007 introduced so early to ESO?
A. Should ESO move to Exchange it will be 2007 that implies Outlook 2007 that is part of Office2007. O2k7 was available late 2006. As requested by the Service spec, OSC made an analysis and based on the result of the testing, proposed an implementation plan that was presented to MICE and to CCG, as part of the planned projects. No stop was given, so IT implemented as planned. IT had already received requests to have O2k7 installed by some users. |
19/07/2007 |
Closed |
09/11/2007 |
| 9.3 |
Q. Was research done by ESO regarding the workability of Office 2007?
A. OSC did quite extensive tests and the installation was tuned to keep compatibility with previous version as well as MAC and LINUX. Unfortunately two problems were not identified:
- a negative interaction between the new office and an old Adobe version resulting in a slowness of the system
- on some old machines, local resources may not be enough.
Both were then identified during the initial period and rectified. |
19/07/2007 |
Closed |
09/11/2007 |
| 9.4 |
Q. Can the problems of 'speed' be solved by newer computers?
A. No. The main reason was the old Adobe version. Changed that, the computer, unless really underdimensioned, was back to normal. |
19/07/2007 |
Closed |
09/11/2007 |
| 9.5 |
Q. What are the plans for introducing WINDOWS VISTA to ESO?
A. Although originally it has received quite positive evaluation, in the latest months, VISTA does not seem up to the expectation. We can see now that some HW Companies that were offering new computers only with VISTA, are now offering again the choice between VISTA and XP. At present there is no rush to introduce VISTA and we are observing the market evolution. It is likely to be that sometime during 2008, VISTA will be in a status where it can be considered ready for installation. At that time, new computers will be delivered to users with VISTA and an upgrade plan will be prepared for the existing ones. Obviously this will be done in coordination with MICE and informing the CCG as always. |
19/07/2007 |
Closed |
09/11/2007 |
| 9.6 |
Q. Is it possible to get a simple B&W copier on the entrance level?
A. Everything is possible. Who has the budget?
In other words, every configuration that is justified by operational reasons will be implemented, but please get that structured as a formal request. |
19/07/2007 |
Closed |
09/11/2007 |
| 9.7 |
Q. If Office 2007 is supposed to be standard, why are people allowed to roll back to Office 2003?
A. Office 2007 is the standard and used for any new installation or upgrade. The roll back to O2k3 has been used by IT as a temporary measure to fix problem (mainly inadequacy of old machines). In any case, it is not a user choice. |
19/07/2007 |
Closed |
09/11/2007 |
| 9.8 |
Q. Is it possible to get service straight from 07.30-18.00?
A. As usual, anything is possible if it is justify and there are the funds to cover it, as such change will imply a contract amendment and, likely a cost increase. If there is such a need at operational level, this should be posted in a formal way to IT that will present a proposal to MICE. |
19/07/2007 |
Closed |
09/11/2007 |
| 10.1 |
Q. Can ITMT give information to CCG about the IT budget, in particular let CCG know if there are special priorities, milestones, plans, etc.? |
05/12/2007 |
Open |
-- |
| 10.2 |
Q. What is the outcome of the OSC DCS Review? |
05/12/2007 |
Open |
-- |
| 10.3 |
Q. Why was the CCG not consulted on the ISDN service before it was terminated?
A. Why the ITMT should have consulted the CCG on this, in my opinion marginal and pretty clear matter, after that:
- the existing service was analyzed by the ESO Networking specialist and found of nearly no use (3 users over 350 at HQ and none in CHILE)
- the existing system were old and with high maintenance cost. We had to decide anyhow whether to replace them or to phase them out.
- the proposal has been circulated and discussed both at technical level (HQ and CHILE network teams) and got ITMT approval.
- the proposal has been then posted to MICE for approval. After some requested clarification were provided, MICE approved the request
- the proposal was executed as planned.
- the few users were contacted and alternatives were offered.
Why the CCG is not happy? It is because the decision is wrong, because IT has not followed the defined procedure, or simply because it was not consulted?
Please remember that all the above took place within two CCG meetings. Adding CCG approval it would have added 4 months at the minimum. |
05/12/2007 |
Closed |
11/01/2008 |
| 10.4 |
Q. Is there a way to stop or to schedule software upgrades or Virus scans on Windows machines? People have, for instance, experienced unstoppable upgrades that have started in the middle of a presentation, or while being connected with a very slow connection during business trips.
A. I'll forward this to OSC for a complete answer to be provided within end of the month (Jan2008) Not quite Jan, but 20 Feb.
Please find hereafter the reply I received today from OSC. The main driver for the current setting is to force the upgrade to have the units up-to-date with minimal user involvement. Other options are possible, but requires more user awareness. Please discuss the alternatives and provide a recommendation.
-------------------------------------------------
For Laptops and all Desktop Computers the Group Policy is set to check every 4-12 hours for new updates on our Windows Software Update Server.
The setting then is the following:
* Automatically download updates and install them
The schedule for all installations will be everyday at 2:00 AM. If any of the updates require a restart to complete the installation, Windows will restart the computer automatically. (If a user is logged on to the computer when Windows is ready to restart, the user will be notified and given the option to delay the restart.)
This ensures that a Computer is updated on a regularly basis and gets critical updates for the Operating system and the Microsoft Office Installation.
The Policy could be changed to one of these settings, giving the user more control over the update process. None of the options Windows Update can be turned off completely.
A notification Window will remind the user of missing updates. When the notification is discarded, it will appear again frequently (The Frequency can not be set and is random)
The settings we could apply are:
* Notify before downloading any updates and notify again before installing them.
When Windows finds updates that apply to this computer, an icon appears in the status area with a message that updates are ready to be downloaded. Clicking the icon or message provides the option to select the specific updates to download. Windows then downloads the selected updates in the background. When the download is complete, the icon appears in the status area again, with notification that the updates are ready to be installed. Clicking the icon or message provides the option to select which updates to install.
* Download the updates automatically and notify when they are ready to be installed
Windows finds updates that apply to the computer and downloads these updates in the background (the user is not notified or interrupted during this process, but may experience some marginal performance degradation). When the download is complete, the icon appears in the status area, with notification that the updates are ready to be installed. Clicking the icon or message provides the option to select which updates to install.
* Allow local administrators to select the configuration mode that Automatic Updates should notify and install updates
With this option, the local administrators will be allowed to use the Automatic Updates control panel to select a configuration option of their choice. For example they can choose their own scheduled installation time. Local administrators will not be allowed to disable Automatic Updates' configuration
|
05/12/2007 |
Closed |
20/02/2008 |
| 10.5 |
Q. What is the ITMT strategy to implement Windows Vista and will the CCG be asked for advice?
A. There are two aspects in this question:
- VISTA upgrade: IT does not plan the upgrade within this year.
- ITMT-CCG strategy: though I personally think that ITMT has operated according and within the rules set by the current frame, the ITMT is sensible to the CCG feelings and look forward to a clarification of the roles that may create a new and more mutual satisfactory way of working. ITMT understands that CCG started also a clarification with MICE and it is looking forward to the outcomes. Nevertheless, the ITMT is committed to provide the best interaction possible with the CCG body. Surely the new approach that the CCG took (planned and regular meetings, asking ITMT availability in advance, etc) will help to improve the situation.
As both issues have long term implications and may depend on the organizational structure, I would guess that both will have to be reconsider on the light of the definition of the new position of Head of IT.
Independently to this and as as short term improvement, personally I recommend that the CCG reconsiders the proposal to invite the ITMT also to part of the discussion (at present this is the last 30minutes out of 2 hours). Surely this would allow ITMT to have a better understanding of the issues and to be able to take immediate actions for urgent issues that, otherwise would have to wait the availability of the MoM (f.i., last time I got the question on whether to switch off PCs just few days before Christmas. Although the issue is neither complex nor controversial, it was too late to send out a recommendation. Should I have been present at the discussion, I could have act in time). I'm not advocating that the whole CCG should be at the presence of the ITMT, but, as I hope we are on the same side, a 75/25 rate looks to me not the most effective way to use this opportunity to create effective communication. |
05/12/2007 |
Closed |
20/02/2008 |
| 10.6 |
Q. Have possibilities to go away from Microsoft ever been evaluated?
A. This is indeed a quite big question. At present there are no requests, neither from inside IT, nor from Management about considering such option. Also, the IT Study carried on some years ago did not considered/suggested this option either.
If there is a strong user feeling that this should be investigated, please prepare a more formal recommendation, including the requirements that you think are at the base of such request. Please be aware that this is not a 5 minute job. Should such a request be presented, it will require a serious study, that, in other words, implies some investment.
On the technical level, everything is possible, but has a cost. |
05/12/2007 |
Closed |
11/01/2008 |
| 10.7 |
The CCG would like to see the word “informing” in ITMT’s reply to Question 9.5 on the CCG TWiki replaced with “consulting”.
A. Actually, I used the word "informing" because this is the way the charter defines the taask/relationship ITMT-CCG, namely:
"the CCG:
- is informed by the IT Management and/or the MICE on the status of on-going projects and informs accordingly, when necessary, the users.
- is responsible to collect feedback/needs from the User community and to present it to the IT Management for action.
- examines and advises on policies, studies, standards, and security measures. This can be done on the CCG members' own initiative or at the request from the MICE or IT Management. "
Frankly, I think my reply was in line with the current definition.
As the CCG is informed on something it can always take the action to request further discussion and clarification. CCG can at any time express opinions and recommendations. This two ways process allows convergence.
If you prefer to replace "informing" with "consulting", please let me know what you really mean with it. If "consulting" means "approving" then probably this should be clearly defined in the charter. Also what should go to CCG approval and what instead is ITMT matter.
As the VISTA matter will be anyhow matter of discussion, I have no problem to have that change done. |
05/12/2007 |
Closed |
11/01/2008 |
| 10.8 |
Q. Can the SDD TWiki be backed up and can it be put on a faster server?
A. Yes. This was anyhow discussed and agreed. A new server has been bought on IT budget, delivered during Xmas and will be installed soon.
Please allow me the time to make few comments:
- I would say that cases like that should be first treated at the level of the formal interfaces: the area affected by the service and who has to provide the service. As this was already done and on-going, I would say it would have been better to first wait for the result of this actions, before including it here.
- actually, the creation of this Twiki was a local initiative, originally supported as an experiment that was installed on user request as side application on an existing (old) unit. The application took momentum and became an important tool, but this without having a proper coordination of the requirements and of the needed services. As this is not a general ESO service, new HW should have been planned and procured on the user area that is using it.
Anyhow, to help in solving the issue quickly, IT made available one new server from the central budget.
The promised new unit has been installed and delivered to SED for checking. Quoting Michele Z. (20 Feb 2008 11:03):
"the replacement machine with increased performance specifications has been installed and the operational data copied for testing purposes. Initial tests seem to indicate that performance gain are fulfilling the expectations. More tests are ongoing, but we expect a final transition in at most 2 weeks from now".
|
05/12/2007 |
Closed |
20/02/2008 |
| 10.9 |
Q. Should PCs be switched off or left on for possible upgrades during absences? What does ITMT recommend? Are there different rules for different platforms?
A. The rules are:
LINUX: do not switch off because on the m,ajority of units there are data that are backed up. If you switch off, this created error that have to be manually sorted.
WINDOWS and MAC: both options are possible. Personally I switch my desktop off when I had a long absence (a week or so).
This question anyhow has prompted an internal discussion and from now OSC has been asked to include also power consumption in the definition of new standard configurations. These, including revised power management policies (similarly to what defined for laptops) will be available for the end of Jan.
|
05/12/2007 |
Closed |
11/01/2008 |
| 10.10 |
Q. What is the current and future status of Opus 6?
A. The approach that HQ IT is planning and that is proposed to CCG for advice/support/approval is the following. Please discuss it and let me know if OK to be distributed to the users.
--------------------------------------------
Phasing out of SUN/Solaris servers
At present there are still the following SUN/Solaris servers in use and having direct access from Users:
- astro2
- dmdarc1
- dmdsol8a
- dmdsol8b
- opus6a
- opus8
These are all 6 or more year old units with rather limited performance. We are starting to encounter problems to support these units (high cost for hw maintenance, limited in house spares, higher risk of downtime) and we see a rather low usage of them. Also their roles were defined when a different organization was in place and may not fit to the new situation.
To our understanding there are no special functionalities that these units are providing and they could be removed without having to plan any replacement as, to our knowledge, the same features are available on other systems.
As part of the SUN phase out, IT plans to disactivate them at the end of June2008. For this we are asking the collaboration of users as follows:
- please stop using such units if similar services are available from your local machine or from other servers
- please contact IT to discuss alternative, either in term of similar features from LINUX or other systems, or as keeping some of these units longer, or to replace them with LINUX servers.
We are looking forward to hear from you. Without any explicit feedback, all units will be dismissed at the end of June 2008. |
05/12/2007 |
Closed |
20/02/2008 |
| 11.1 |
Q. Is it possible to send a print order to the MFUs using a PIN code as a security measure when printing payslips?
A. It is indeed possible to use a PIN code for printing from the MFUs, but this is only implemented for Windows and there is not yet a solution for Mac and Linux operating systems. ITMT promised to inform all users about this feature and give instructions on how to use it.
|
20/02/2008 |
Closed |
20/02/2008 |
| 11.2 |
Q. Is there a plan for installation of Mac OS 10.5?
A. Mac OS 10.5 is automatically installed on all new machines and existing machines will be upgraded as resources allow. Ideally groups should coordinate the upgrades and send a joint request to Helpdesk.
|
20/02/2008 |
Closed |
20/02/2008 |
| 11.3 |
Q. What is the policy for iWork licenses?
A. iWork is part of the Mac Office package so normally users will automatically get it. If not, the users will have to ask for an installation and the license cost must be justified. This is also true for some other software, which is only installed on user requests and/or bought from a group budget.
|
20/02/2008 |
Closed |
20/02/2008 |
| 11.4 |
Q. Are there plans to implement and support a system for digital signatures?
A. Only ADM has sent a formal request for digital signatures to IT. There are different possible solutions and there will most probably not be one ESO-wide solution. Decisions will only be taken once the position as IT Manager has been filled (vacancy notice out now). CCG can also make a formal request for a digital signature system.
|
20/00/2008 |
Closed |
20/02/2008 |
| 11.5 |
Q. Has a decision now been made on a policy for using ESO computers for ‘Distributed Computing’ applications?
A. No decision has been made. There are several technical aspects to take into consideration, both against and in favour of ‘Distributed Computing’ applications, and ITMT would appreciate a recommendation from CCG on this issue
|
20/02/2008 |
Closed |
20/02/2008 |
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