| Nr |
Description |
Responsible |
Started |
Status |
Ended |
| 1.1 |
Giorgio to send copy of OSC documents to Dieter who will then distribute it to the CCG members |
ITMT |
10/10/2006 |
Closed |
08/11/2006 |
| 1.2 |
Dieter to ask MICE for copy of
a. comments from Heads of Division and Departments concerning IT support and user satisfaction
b. report of IT managers concerning new email system
c. report of IT Managers about specific requests made to DCS to improve service
25.4.07- Dieter to chase up Heads of Divisions |
Dieter Suchar |
10/10/2006 |
Closed |
16/04/2008 |
| 1.3 |
for everybody: send Dieter names of groups at ESO not yet represented at the CCG |
All CCG members |
10/10/2006 |
Closed |
08/11/2006 |
| 1.4 |
Dieter to ask Management to nominate members and deputies for the lacking groups. |
Dieter Suchar |
10/10/2006 |
Closed |
14/12/2006 |
| 1.5 |
Henri to set-up the CCG web page |
Henri Boffin |
10/10/2006 |
Closed |
08/11/2006 |
| 1.6 |
Dieter to inform all-users about the existence of the CCG once the web page is up. |
Dieter Suchar |
10/10/2006 |
Closed |
08/11/2006 |
| 2.1 |
Ask personnel office for list of staff representing areas not participating in CCG
25.4.07- Dieter spoke to PES and all Divisions are covered |
Dieter Suchar |
08/11/2006 |
Closed |
25/04/2007 |
| 2.2 |
Members talk to their division about advantages and disadvantages of multifunction machines.
25.4.07 - closed as now "too late" |
All CCG members |
08/11/2006 |
Closed |
25/04/2007 |
| 2.3 |
Henri (with help from Stephane Marteau) will install Web poll system for CCG issues. First topic: amount of SPAM? |
Henri Boffin |
08/11/2006 |
Closed |
14/12/2006 |
| 2.4 |
Giorgio to give password for CCG members to access IT Web page. |
ITMT |
08/11/2006 |
Closed |
14/12/2006 |
| 3.1 |
CCG chairman will review the situation for areas lacking representatives and if necessary will contact divisions or groups for presence in the CCG.
25.4.07 - still to be completed
20.2.08 - Dieter to send another mail |
Dieter Suchar |
14/12/2006 |
Closed |
16/04/2008 |
| 3.2 |
CCG chairman will draft a general recommendation for indexing the user satisfaction and send it to CCG members for comments. |
Dieter Suchar |
14/12/2006 |
Closed |
20/02/2007 |
| 3.3 |
Henri Boffin and Stéphane Marteau will work on the fine tuning the polling system. |
Henri + Stéphane |
14/12/2006 |
Closed |
20/02/2007 |
| 4.1 |
D. Suchar to create a matrix from which it can be seen which divisions have had representatives in the different CCG meetings.
25.4.07 - taken over by Martine |
Martine Peltzer |
20/02/2007 |
Closed |
10/05/2007 |
| 4.2 |
D. Suchar to send all CCG-related documents to the new CCG members Robert Karban and Martine Peltzer. |
Dieter Suchar |
20/02/2007 |
Closed |
27/03/2007 |
| 4.3 |
Henri Boffin will contact the Helpdesk to have the CCG site moved to a new account and it will then be decided who should have write access to this. |
Henri Boffin |
20/02/2007 |
Closed |
27/03/2007 |
| 4.4 |
Set up a CCG meeting only/mostly on backup strategies in about one month.
25.4.07 - possible dates sent to CCG for this meeting: 30 May, 6 June or 13 June |
Dieter Suchar |
20/02/2007 |
Closed |
15/05/2007 |
| 4.5 |
ITMT to provide documentation about the backup strategies for all platforms to CCG within two weeks |
ITMT |
20/02/2007 |
Closed |
13/04/2007 |
| 4.6 |
Send an email to notify ITMT when the minutes are placed on the Web. |
Dieter Suchar |
20/02/2007 |
Closed |
27/03/2007 |
| 5.1 |
The following resolution should be forwarded to MICE: The CCG, being informed about the plan to appoint so called "Cluster Masters" for the ESO Web, stresses that the task of these cluster masters is an extremely important one and it has to be made sure that adequate resources are allocated. It is essential that future cluster masters be given proper training and enough time and resources to be able to do the job.
25.4.07- Dieter to send resolution to MICE. Matter adpoted in minutes of meeting of 25 April. |
Dieter Suchar |
27/03/2007 |
Closed |
25/04/2007 |
| 5.2 |
A subgroup of the CCG will have a brainstorming meeting to create a first coarse table of contents of the "Web Policy Document". This subgroup consists of Klaus Banse, Henri Boffin, Cecilia Carrasco, Miska Le Louarn and Gero Rupprecht.
25.4.07 - ongoing
Taken over by IT - Frauenhofer Institute doing a study for ESO. Dieter to forward to CCG the documents from the brainstorming session |
CCG |
27/03/2007 |
Closed |
20/02/2008 |
| 5.3 |
D. Suchar to send an email to ITMT to confirm that the minutes from last meeting have been adopted and that CCG expects responses to all action items / questions two weeks before the next meeting at the very latest (i.e. on or before April 11, 2007). |
Dieter Suchar |
27/03/2007 |
Closed |
-- |
| 5.4 |
S. Marteau to add a numbered list of action items to the CCG Twiki pages. |
Stéphane Marteau |
27/03/2007 |
Closed |
13/04/2007 |
| 6.1 |
To collect questions and suggestions for the IT User Satisfaction Survey. Set up a draft for the Survey. |
Stéphane Marteau |
09/05/2007 |
Closed |
20/02/2008 |
| 6.2 |
(CCG members) Collect feedback from represented users regarding the current issues and provide executive summary to ITMT.
Deadline: 07may2007 (before technical review with OSC)
|
CCG |
09/05/2007 |
Closed |
-- |
| 6.3 |
ITMT to provide CCG with a list of what IT need from users regarding use of new copier/printer machines.
NEVER HAPPENED |
ITMT |
09/05/2007 |
Closed |
-- |
| 6.4 |
Dieter to get info from Division Heads regarding CCG representatives (ie offical reps and deputies)
20.2.08 - Dieter will ask again for info from Division Heads |
Dieter Suchar |
09/05/2007 |
Closed |
16/04/2008 |
| 6.5 |
Set up small group to discuss the deployment of the new multifunction copiers with ITMT. Deadline: 3rd week of May. |
CCG |
10/05/2007 |
Closed |
-- |
| 6.6 |
CCG members: Flavio Gutierrez is actually an IT member in La Silla, who should not be part of the CCG. Ismo Kastinen has been proposed as a new representative, this has to be properly checked with management.
Dieter to send Martine offical answer |
Dieter Suchar |
10/05/2007 |
Closed |
20/02/2008 |
| 7.1 |
Dieter Suchar, Maria Angelica Moya and Henri Boffin to draft a message to MICE about the dissatisfaction with Helpdesk services, send it to CCG members for comments, and when ready forward it to MICE. |
D. Suchar, M.A. Moya, H. Boffin |
13/06/2007 |
Closed |
-- |
| 7.2 |
Dieter Suchar will inform CCG members on Thursday, June 14, about the date of the special CCG backup meeting and he will also compile a list of documents to be read before the meeting. |
Dieter Suchar |
13/06/2007 |
Closed |
-- |
| 7.3 |
Dieter Suchar to send a letter to MICE to ask for more support from the Division heads (e.g. when setting priorities for the CCG members' schedule) and more effective communication with ITMT. |
Dieter Suchar |
13/06/2007 |
Closed |
17/07/2007 |
| 7.4 |
Dieter Suchar to send a personal email to all ESO Division Heads about their CCG representatives and their deputies, with the attendance sheet attached.
MEMO SENT TO MICE 17/7/07 |
Dieter Suchar |
13/06/2007 |
Closed |
20/02/2008 |
| 8.1 |
Dieter Suchar to contact Bruno Leibundgut for nomination of a new Office of ScienceAdmin CCG Member (and Deputy). |
Dieter Suchar |
20/06/2007 |
Closed |
-- |
| 9.1 |
Martine to add CCG Members to CcgOnlyGroup to enable all members to access 'User Satisfaction Index Ideas page' (to be created by Stephane. |
Martine Peltzer |
18/07/2007 |
Closed |
19/07/2007 |
| 9.2 |
Stephane to create a CCG Twiki page where members can add their ideas for the User Satisfaction Survey. |
Stephane Marteau |
18/07/2007 |
Closed |
25/09/2007 |
| 10.1 |
M. Peltzer to update the attendance spreadsheet with the new members of CCG accordingly |
Martine Peltzer |
05/12/2007 |
Closed |
19/12/2007 |
| 10.2 |
ITMT to be included on CCG attendance spreadsheet: M. Peltzer to update the spreadsheet |
Martine Peltzer |
05/12/2007 |
Closed |
19/12/2007 |
| 10.3 |
D. Suchar to include ITMT in the availability list for upcoming CCG meetings |
Dieter Suchar |
05/12/2007 |
Closed |
20/02/2008 |
| 10.4 |
H. Boffin will revise the Charter of the CCG together with M. Moya and the revised version will be discussed at the next CCG meeting. The final version will be sent to MICE for approval |
Henri Boffin |
05/12/2007 |
Closed |
16/04/2008 |
| 10.5 |
K. Banse will compose a draft letter to the Division Heads at ESO about the role of the CCG. This will be put on the TWiki pages for everybody to comment on and the final version will be sent by D. Suchar to the Division Heads. |
Klaus Banse |
05/12/2007 |
Closed |
16/04/2008 |
| 10.6 |
All CCG representatives should make it clear to the people they represent that every IT/Helpdesk problem should be registered with a new ticket so that this can be used as a reference in the future. Whenever a user reports a problem there should be a ticket number to refer to. |
All CCG Members |
05/12/2007 |
Closed |
20/02/2008 |
| 10.7 |
Printer Policy: The question is on the TWiki and CCG members are invited to add their comments. M. Comin will coordinate this and present a summary at the next meeting so that a reply to ITMT can be prepared. |
All members / M.Comin |
05/12/2007 |
Closed |
16/04/2008 |
| 10.8 |
Home Directories: R. Hook will prepare a draft reply to ITMT and send this to CCG for comments. The final version will be sent to ITMT. |
Richard Hook |
05/12/2007 |
Closed |
16/04/2008 |
| 10.9 |
Satisfaction Survey: S. Marteau will put a revised draft on the TWiki for comments. When the CCG has agreed upon a final version this will be shown to ITMT before we go ahead with the survey. |
Stephane Marteau |
05/12/2007 |
Open |
-- |
| 10.10 |
Emails: CCG members should try to collect examples among the staff they represent. It is recommended to open a ticket for each late delivery for future reference. The problem will be discussed at the next CCG meeting. |
All CCG Members |
05/12/2007 |
Closed |
08/08/2008 |
| 11.1 |
Dieter Suchar will distribute the meeting agenda one week and a reminder one or two days before each meeting. |
D. Suchar |
20/02/2008 |
Closed |
15/04/2008 |
| 11.2 |
Maria Angelica Moya will be responsible for the room bookings for the sites in Chile that will have someone attending the meeting. |
M.A Moya |
20/02/2008 |
Closed |
16/04/2008 |
| 11.3 |
D. Suchar to update the spreadsheet with the CCG attendance accordingly and ask the respective Heads of Divisions to nominate new representatives. |
D. Sucar |
20/02/2008 |
Closed |
16/04/2008 |
| 11.4 |
Dieter Suchar will send the final version of the 'Default Permissions on User Directories' letter to ITMT |
D. Sucahr |
20/02/2008 |
Closed |
16/04/2008 |
| 11.5 |
Dieter Suchar and Richard Hook will prepare a revised draft letter on the work of the CCG. A link to the minutes of the CCG meetings should be included together with the list of attendances |
D. Suchar / R. Hook |
20/02/2008 |
Closed |
16/04/2008 |
| 11.6 |
Maria Angelica Moya will send Dieter Suchar a list of all Division Heads (reflecting the new ESO management structure). |
M.A Moya |
20/02/2008 |
Closed |
16/04/2008 |
| 11.7 |
Mauro Comin will forward the comments on the printer policy to ITMT. |
M. Comin |
20/02/2008 |
Closed |
16/04/2008 |
| 11.8 |
All CCG members should again send an email to their groups to remind them that all cases of delayed or lost email should be collected and documented with Helpdesk ticket numbers. |
All CCG members |
20/02/2008 |
Closed |
08/08/2008 |
| 11.9 |
Martine Peltzer, with the help of Dieter Suchar and Britt Sjoeberg, will update the TWiki page so that it reflects today's situation. |
M. Peltzer |
20/02/2008 |
Closed |
03/03/2008 |
| 12.1 |
CCG representatives are asked to send their proposals for a new CCG chair to Dieter Suchar before 16th June 2008. Dieter has expressed his wish not to continue as CCG Chair. |
All CCG members |
16/04/2008 |
Closed |
08/08/2008 |
| 12.2 |
Martine Peltzer will put the recommendation letter about default permissions on user directories on the CCG TWiki so that all CCG representatives can access it. |
M. Peltzer |
16/04/2008 |
Closed |
16/04/2008 |
| 12.3 |
Martine Peltzer will put the letter to the Division Heads about the work of the CCG on the CCG TWiki. Dieter Suchar will also send it per email to all CCG representatives. |
M. Peltzer |
16/04/2008 |
Closed |
16/04/2008 |
| 12.4 |
Gero Rupprecht should write a recommendation from CCG to ITMT on a policy for using ESO computers for 'Distributed Computing' applications. |
G. Rupprecht |
16/04/2008 |
Closed |
21/05/2008 |
| 12.5 |
Dieter Suchar and Martine Peltzer will put the document prepared by Stéphane Marteau on the ESO User Survey on the CCG TWiki. All CCG representatives should read this, send comments and the survey will be discussed again at the next CCG meeting. |
All CCG members |
16/04/2008 |
Closed |
02/07/2008 |
| 12.6 |
Dieter Suchar will contact Fernando Comerón if it would be possible to allocate Stéphane Marteau for a knowledge transfer on how to install and perform the User Satisfaction Survey. |
D. Suchar |
16/04/2008 |
Closed |
12/06/2008 |
| 12.7 |
Maria Angelica Moya will check if Ivo Saviane and Emanuela Pompei are available on 2 July (day of next meeting) and if yes, from where (Paranal or Vitacura). When this is known a decision can be taken if the meeting should be scheduled for the morning or the afternoon Garching time. |
M.A. Moya |
16/04/2008 |
Closed |
02/07/2008 |
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