ESO is regularly updating its science-driven perspective with the goal to provide the best facilities and services for its community. As part of this exercise, ESO polled its users between January and February 2020. Questions were inspired by the previous poll (Primas et al. 2015), to probe any evolution of community opinions and profile, with an emphasis on the future of the VLT/I - following the “VLT in 2030” workshop (Mérand & Leibundgut, 2019). Of 14,000 registered unique users polled, from the ESO and European ALMA portals, 1,674 complete responses were received, a response rate comparable to the 2015 poll. The present poll was split into three parts: 1) profile of respondents; 2) current and future observing facilities; 3) ESO in the coming decade.

I will present the main results of the polls which will appear in the upcoming issue of the ESO Messenger.