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Useful info for EU Helpdesk Triage Staff
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Triage workflow notes and peculiarities
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> > | EU ARC Expertise: who to assign which tickets to!This list is grouped by departments and subcategories. GENERAL:- Science Portal: Felix, Maria - Documentation: all ESO ARC staff, depending on which document - Webpages: Suzanna, Martin - Proposal Review Process: issues that need PHT expertise (e.g. retraction of proposal) to be transferred to the PHT department, otherwise assign to Maria, Paola - Project Tracker: Suzanna, Eelco - Other: all ESO ARC staff, can hopefully normally be answered by triage
PROJECT PLANNING:- Sensitivity Calculator: Andy - Simdata: Eelco, Dirk - OST: UK ARC node, Eelco - Splatalog: Liz, Andy - general: all ESO ARC staff
OBSERVING TOOL:Andy, Liz, Suzanna
DATA REDUCTION:Dirk, Martin
ARCHIVE AND DATA RETRIEVAL:Felix
F2F SUPPORT:relevant EU ARC nodes, Martin in cc List of expertise of the ARC nodes (for specific, complex tickets)
Array Combination: IRAM, UK | |||||||
-- SuzannaRandall - 10 May 2011 |